Shipping Policy

BetterNook currently ships only to eligible addresses in the United States. Available destinations are confirmed at checkout.

Standard U.S. shipping is free. Any delivery timeframe displayed at checkout or provided in an order confirmation is an estimate, not a guarantee. Delivery timing can be affected by processing, carrier delays, weather, holidays, address issues, or other circumstances outside our reasonable control. Tracking information is provided after shipment when available.

Please enter a complete and accurate shipping address. If your order has not entered fulfillment, select the chat icon on our website as soon as possible to request a correction. We cannot guarantee address changes after fulfillment begins. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

If we cannot ship within the promised time, we will notify you and provide the option to accept the delay or cancel the unshipped order for a full refund.

If tracking shows delivery but you cannot locate the package, first check the delivery area, household members, neighbors, and the carrier. Then contact us through the chat icon on our website so we can help review the shipment.

If an order arrives damaged or incomplete, contact us through the chat icon on our website within 7 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label.