Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, uninstalled, with all included parts, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, select the chat icon on our website and send us your order number and the reason for the return. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For change-of-mind, preference, or fit-related returns, the customer is responsible for return shipping. Original shipping charges, if any, are not refundable. If the item is defective, damaged, incomplete, or incorrect, BetterNook will provide an appropriate replacement, refund, or return solution at no additional shipping cost to you.

For questions about a return, select the chat icon on our website.

Damages And Issues

Please inspect your order when it arrives. Contact us within 7 days of delivery if the item is defective, damaged, incomplete, or incorrect so we can evaluate the issue and make it right. Include your order number and clear photos of the item, packaging, and shipping label.

Exceptions And Non-Returnable Items

We cannot accept items that have been installed, used, altered, damaged after delivery, returned without required parts, or sent back without prior approval. Contact us if you have questions about your specific item.

This policy does not limit any rights that cannot legally be excluded.

Exchanges

The fastest way to get a different item is to return the item you have. After the return is accepted, place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us through the chat icon on our website.